Question 1

How can I be sure your products are authentic?

Accepted Answer

Absolutely! We have official wholesale contracts with leading names in the pop culture industry, ensuring that all our merchandise is 100% authentic and licensed.

Question 2

How should I care for my anime figures?

Accepted Answer

To keep your anime figures in top condition, avoid direct sunlight, dust them regularly, and handle them with clean hands.

Question 3

How can I request a product that isn't available on your site?

Accepted Answer

You can request a product by visiting our Product Request page and filling out the form with your name, email, and the product details. We'll do our best to stock it for you!

Question 4

What are the shipping options available?

Accepted Answer

Shipping typically takes 5 working days.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Bank Transfer for all transactions.

Question 6

What is your return policy and how does it work?

Accepted Answer

We provide a free return policy, subject to terms and conditions. To ensure a smooth process, please record the unboxing of your items in case of any defects. For detailed information, visit our Return Policy page.

Question 7

What steps should I follow to request a return?

Accepted Answer

To initiate a return, visit our Return Policy page for step-by-step instructions. Remember to record the unboxing process to address any issues with defective items.

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