Refund policy
Effective Date: 1st August 2025
Last Updated: 1st August 2025
Overview
At The GEAR Store, we are committed to providing authentic, high-quality anime figures and collectibles. We understand that occasionally you may need to return an item, and we have established this return policy to ensure a fair process for both our customers and our business.
Please read this policy carefully before making a purchase, as your order constitutes acceptance of these terms.
Return Eligibility & Time Frame
10-Day Return Window
Returns must be initiated within 10 calendar days of receiving your item
The return window begins on the date of delivery as confirmed by our shipping carrier
Return requests received after the 10-day period will not be accepted under any circumstances
Items must be returned within 5 business days of return authorization approval
Eligible Items for Return
Unopened items in original packaging
Items with manufacturing defects (subject to inspection)
Items damaged during shipping (must be reported within 48 hours of delivery)
Incorrect items sent due to our error
Non-Returnable Items
Items that have been opened and removed from original packaging
Limited edition or exclusive items (unless defective)
Items damaged due to customer mishandling
Items missing original accessories, certificates, or documentation
Custom or personalized orders
Return Process & Requirements
Step 1: Return Authorization Request
Contact our customer service team via:
Email: [hello@thegearstorepk.com]
WhatsApp: +92-342-0880655
Website contact form
Provide the following information:
Order number
Item(s) you wish to return
Reason for return
Photos of the item and packaging (if claiming damage or defect)
Await return authorization before shipping any items
Step 2: Return Shipping
Package the item securely in its original packaging
Include all original accessories, certificates, and documentation
Ship via trackable method (customer responsible for return shipping costs)
Items must be received at our facility within 5 business days of approval
Step 3: Inspection Process
All returned items undergo a thorough inspection process before any refund is processed.
Inspection & Refund Determination
Inspection Criteria
Upon receipt, each returned item will be inspected for:
Packaging Condition
Original packaging intact and undamaged
All protective materials present
No signs of tampering or opening
Item Condition
Figure/collectible in original condition
No scratches, dents, or damage
All accessories and parts present
Authenticity verification
Documentation
Original certificates of authenticity
Instruction manuals or booklets
Any included bonus items or accessories
Inspection Outcomes
Full Refund Eligibility (Minus Restocking Fee)
Items that pass inspection and meet all return criteria will be eligible for a refund of the purchase price minus the 15% restocking fee.
Partial Refund
If an item shows minor issues that affect its resale value but is still returnable, we may offer a partial refund calculated as:
Original purchase price minus 15% restocking fee minus depreciation for condition
Return Denial
Returns may be denied for items that:
Show evidence of use or handling beyond inspection
Are missing original packaging or accessories
Have been damaged due to customer negligence
Fail authenticity verification upon return
Were not properly packaged for return shipping
Restocking Fee & Refund Calculation
15% Restocking Fee
A 15% restocking fee applies to all approved returns to cover:
Processing and inspection costs
Repackaging and inventory management
Administrative expenses
Potential depreciation in resale value
Refund Calculation Examples
Example 1: Standard Return
Original Purchase Price: ₨10,000
Restocking Fee (15%): ₨1,500
Refund Amount: ₨8,500
Example 2: Partial Refund (Minor Condition Issues)
Original Purchase Price: ₨10,000
Restocking Fee (15%): ₨1,500
Condition Depreciation: ₨1,000
Refund Amount: ₨7,500
Refund Processing
Approved refunds will be processed within 5-7 business days after inspection completion
Refunds will be issued to the original payment method
Bank transfer refunds may take 3-5 additional business days to appear in your account
Exceptions & Special Circumstances
Manufacturing Defects
Items with verified manufacturing defects are exempt from the restocking fee
Full refund or replacement will be provided
The Gear Store will cover return shipping costs
Shipping Damage
Items damaged during shipping (reported within 48 hours) are exempt from restocking fee
Customer must provide photos of damaged packaging and item
Replacement or full refund will be provided
Our Error
Incorrect items sent due to our error are exempt from the restocking fee
We will provide prepaid return shipping
Full refund or correct item replacement will be provided
Contact Information
For return authorization requests or questions about this policy:
Email: hello@thegearstorepk.com
WhatsApp: +92-342-0880655
Response Time: 24-48 hours for return authorization requests