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Privacy Policy

This Website Privacy Policy applies to: www.thegearstorepk.com

Last update: October 30, 2023



The respect of your private life is of the utmost importance for The GEAR Store, who is responsible for this website.

This Privacy Policy aims to lay out:

  • the way your personal information is collected and processed. "Personal information" means any information that could identify you, such as your name, your mailing address, your email address, your location and your IP address;

  • your rights regarding your personal information;

  • who is responsible for the processing of the collected information;

  • to whom the information is transmitted;

  • if applicable, the website's policy regarding cookies.

This Privacy Policy complements the Terms and Conditions that you may find at the following address:

https://www.thegearstorepk.com/store-policy



1. COLLECTION OF PERSONAL INFORMATION

We collect the following personal information:

  • Last Name

  • First name

  • Mailing address

  • Postal code

  • Email address

  • Phone and/or fax number

 

The personal information we collect is collected through the collection methods described in the following section.



2. FORMS AND METHODS OF COLLECTION

Your personal information is collected through the following methods:

  • Website registration form

  • Order form

  • Contest

 

We use the collected data for the following purposes:

  • Order tracking

  • Special offers

  • Statistics

  • Contact

  • Managing the website

 



3. INTERACTIVITY

Your personal information is also collected through the interactivity between you and the website. This personal information is collected through the following methods:

  • Information for promotional offers

 

We use the personal information thus collected for the following purposes:

  • Statistics

  • Contact

  • Website management



4. COOKIES AND LOG FILES

We collect information through log files and cookies. These allow us to process statistics and information about traffic on the Website, to ease navigation, and to improve your experience for your comfort.


a) Cookies used by the Website

The cookie files used on the Website are the following:

  • Operating system

  • Pages visited and queries

  • Day and time of connection

The use of such files allows us to achieve the following purposes:

  • Improvement of the service and personalized welcome

  • Order tracking

  • Statistical surveys


b) Objection to the use of cookies and log files by the Website

You have the right to object to the recording of these cookies and log files by configuring your web browser.

Once you have deactivated cookies and log files, you may continue your use of the Website. However, any malfunction resulting from this deactivation shall not be considered of our making.



5. SHARING PERSONAL INFORMATION

The personal information collected by the Website is not transmitted to any third party and is processed only by us.



6. STORAGE PERIOD OF PERSONAL INFORMATION

The controller will keep in its computer systems, in reasonable security conditions, the entirety of the personal information collected for the following duration: 2 years.



7. HOSTING OF PERSONAL INFORMATION

Our website is hosted by: Wix.com Ltd., located at the following address:

7095 Hollywood Blvd, Los Angles.

The host may be contacted at the following phone number: ________.

Personal information we collect and process is exclusively hosted in Canada.



8. CONTROLLER

a) Controller

The "Controller" is: The GEAR Store. The Controller may be contacted as follows:

Via email at hello@thegearstorepk.com

The Controller is in charge of determining the purposes for which personal information is processed and the means of such processing.


b) Obligations of the Controller

The Controller is committed to protecting the personal information collected, not to transmit it to third parties without informing you, and to respect the purposes for which personal information was collected.

In the event that the integrity, confidentiality or security of your personal information is compromised, the Controller is committed to notifying you.



9. RIGHT OF OBJECTION AND OF WITHDRAWAL

You have the right to object to the processing of your personal information by the Website ("right to object"). You also have the right to request that your personal information not appear, for example, on a mailing list ("right to withdraw").

If you wish to exercise the right to object or the right to withdraw, you must follow the procedure described hereinafter:

Send an email with a request stating that you would like your information removed from our systems. We will contact you within 2 working days to confirm your request and start the process



10. RIGHT OF ACCESS, OF RECTIFICATION AND OF REMOVAL

You have the right to consult, update, modify or request the removal of information about you by following the procedure described hereinafter:

Email hello@thegearstorepk.com with your request

If you have a personal account, you may request its removal by following the procedure described hereinafter:

Email hello@thegearstorepk.com with your request. We will contact you within 2 working days to confirm your request and start the procedure



11. SECURITY

Personal information we collect is stored in a secured environment. People working for us are obligated to respect the confidentiality of your personal information.

To ensure the security of your personal information, we use the following methods:

  • SSL (Security Sockets Layer) Protocol

  • Automatic backup

  • Digital certificate

  • Username/password

  • Firewalls

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations that allow us to ensure the confidentiality of your transactions. Nevertheless, no mechanism can ensure complete security, and transmitting personal information on the Internet always contains an element of risk.



12. CHANGES TO OUR PRIVACY POLICY

Our Privacy Policy may be viewed at all times at the following address:

https://www.thegearstorepk.com/store-policy

We reserve the right to modify our Privacy Policy in order to guarantee its compliance with the applicable law.

You are therefore invited to regularly consult our Privacy Policy to be informed of the latest changes.

Return Policy

Effective Date: 1st August 2025

Last Updated: 1st August 2025

​

Overview


At The GEAR Store, we are committed to providing authentic, high-quality anime figures and collectibles. We understand that occasionally you may need to return an item, and we have established this return policy to ensure a fair process for both our customers and our business.
Please read this policy carefully before making a purchase, as your order constitutes acceptance of these terms.

​

Return Eligibility & Time Frame


10-Day Return Window
Returns must be initiated within 10 calendar days of receiving your item
The return window begins on the date of delivery as confirmed by our shipping carrier
Return requests received after the 10-day period will not be accepted under any circumstances
Items must be returned within 5 business days of return authorization approval

​

Eligible Items for Return

  1. Unopened items in original packaging

  2. Items with manufacturing defects (subject to inspection)

  3. Items damaged during shipping (must be reported within 48 hours of delivery)

  4. Incorrect items sent due to our error

 

Non-Returnable Items
 

  1. Items that have been opened and removed from original packaging

  2. Limited edition or exclusive items (unless defective)

  3. Items damaged due to customer mishandling

  4. Items missing original accessories, certificates, or documentation

  5. Custom or personalized orders

 

Return Process & Requirements
 

Step 1: Return Authorization Request
Contact our customer service team via:

 

Provide the following information:

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photos of the item and packaging (if claiming damage or defect)

  • Await return authorization before shipping any items

 

Step 2: Return Shipping
Package the item securely in its original packaging
Include all original accessories, certificates, and documentation
Ship via trackable method (customer responsible for return shipping costs)
Items must be received at our facility within 5 business days of  approval
 

Step 3: Inspection Process
All returned items undergo a thorough inspection process before any refund is processed.

 

Inspection & Refund Determination

 

Inspection Criteria
Upon receipt, each returned item will be inspected for:

  1. Packaging Condition

  2. Original packaging intact and undamaged

  3. All protective materials present

  4. No signs of tampering or opening

  5. Item Condition

  6. Figure/collectible in original condition

  7. No scratches, dents, or damage

  8. All accessories and parts present

  9. Authenticity verification

  10. Documentation

  11. Original certificates of authenticity

  12. Instruction manuals or booklets

  13. Any included bonus items or accessories

 

Inspection Outcomes

Full Refund Eligibility (Minus Restocking Fee)
Items that pass inspection and meet all return criteria will be eligible for a refund of the purchase price minus the 15% restocking fee.

 

Partial Refund
If an item shows minor issues that affect its resale value but is still returnable, we may offer a partial refund calculated as:
Original purchase price minus 15% restocking fee minus depreciation for condition

 

Return Denial
Returns may be denied for items that:

  • Show evidence of use or handling beyond inspection

  • Are missing original packaging or accessories

  • Have been damaged due to customer negligence

  • Fail authenticity verification upon return

  • Were not properly packaged for return shipping

​

Restocking Fee & Refund Calculation


15% Restocking Fee
A 15% restocking fee applies to all approved returns to cover:

  1. Processing and inspection costs

  2. Repackaging and inventory management

  3. Administrative expenses

  4. Potential depreciation in resale value

 

Refund Calculation Examples
 

Example 1: Standard Return
Original Purchase Price: ₨10,000
Restocking Fee (15%): ₨1,500
Refund Amount: ₨8,500

 

Example 2: Partial Refund (Minor Condition Issues)

Original Purchase Price: ₨10,000
Restocking Fee (15%): ₨1,500
Condition Depreciation: ₨1,000
Refund Amount: ₨7,500

 

Refund Processing
Approved refunds will be processed within 5-7 business days after inspection completion
Refunds will be issued via bank transfer
Bank transfer refunds may take 3-5 additional business days to appear in your account

​

Exceptions & Special Circumstances

​

Manufacturing Defects
Items with verified manufacturing defects are exempt from the restocking fee
Full refund or replacement will be provided
The Gear Store will cover return shipping costs

​

Shipping Damage
Items damaged during shipping (reported within 48 hours) are exempt from the restocking fee
The customer must provide photos of the damaged packaging and item
Replacement or full refund will be provided


Our Error
Incorrect items sent due to our error are exempt from the restocking fee
We will provide prepaid return shipping
Full refund or correct item replacement will be provided

 

Contact Information


For return authorization requests or questions about this policy:
Email: hello@thegearstorepk.com

WhatsApp: +92-342-0880655

Response Time: 24-48 hours for return authorization requests

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